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Our Guarantee

Forestway Optometry Satisfaction GuaranteeWe pride ourselves in offering a 2 year satisfaction guarantee

Forestway Optometry two year quality guarantee:

All of our optical frames and lenses are manufactured in accordance with exacting international standards and are of the highest quality. If within two years of purchase, your glasses have any defects relating to material or production faults we will repair or replace them for you, free of charge.

Our 100% satisfaction guarantee:

We want you to be completely happy with your purchase so if you have any concerns within three months of the date of your purchase we will put it right. No worries, no fuss.

Multifocal satisfaction guarantee:

We understand that Multifocal glasses can take a lot of getting used to so we provide an additional guarantee for Mulitfocal purchases: If within three months of the purchase date, you find that you cannot use them, we will exchange them for either a pair of bifocals or two pairs of single vision glasses (one for reading and one for distance). We will also refund any price difference!

Forestway Optometry Sunglasses satisfaction guarantee:

We guarantee the sunglasses we sell are in perfect condition, and that’s backed by a 12-month manufacturers warranty. We also offer Limited warranty against breakage (Sunglasses): Breakages due to defects in material and workmanship are warranted for 12 months from the date of purchase.

Please note:

Scratched lenses are considered normal wear and tear and are not covered under warranty. If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment. You will be responsible for any expenses in returning them to us.

Regular Maintenance: We recommend regular maintenance to ensure lenses and frames remain secure. Lack of regular maintenance may result in lens or frame damage and this may not be covered by this express warranty.

Excludes Certified Prescription Safety Eyewear. Ask staff in store for full details

Contact lens exchange: We want to make sure you’re completely satisfied with the clarity of vision you experience from your disposable contact lenses; particularly if you’re new to wearing them. If your practitioner recommends an alteration to your initial contact lens prescription within four weeks of purchase, we will deduct the purchase price of your original contact lenses from the price of your newly prescribed lenses.

Lifelong service guarantee:

Drop in to our store, with your proof of purchase, as often as you like and we will be happy to give your glasses a complimentary clean and make any necessary adjustments to their comfort and fit.

Supplier guarantee and returns policy:

The benefits given to you under this express warranty are in addition to other rights and remedies you have under the Australian Consumer Law and other laws. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Refunds will be given by refunding payments onto your credit or debit card. No refunds will be given for purchases of gift cards.